Digital Process Management – Now its Within Our Grasp

Posted by noswald
On February 20, 2015
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Client Focus, Digital Process Management, ETE Business Process, Performance Metrics, Process Transformation

Start with the client, focus on the client, improve the client experience… but how? Doing the right thing for the client is difficult strategically, tactically and operationally; why because we can’t see all of what we do to/for and with the client. But what if we could operationally measure the client experience across channels, products, and […]

Process Reengineering Needs to Embrace the Digital World to Remain Relevant

Posted by noswald
On February 20, 2015
0 Comments
Business, Business Process Management, Design, Digital, Digital Process Management, Process Reengineering, Process Transformation, Technology

Traditional reengineering that focuses upon the paper, the form or the activity will be of little value as our digital world becomes more pervasive. Think for a minute about how many businesses take comfort in a paper record, a signed document or a competed form. Now think for a minute how much of that will […]