Digital Process Management
Start with the client, understand the journey, tie that into ETE process design, digital, technology, and data strategy. Measure ETE with analytics to deliver new insight and change the dialogue. Drive cultural and behaviour change through measurement and analytics.
Process Transformation through Client Journey
Traditional approaches don’t work. By the time you have fixed the root cause the business model has evolved or moved making the improvement less relevant and not impactful. You need to design processes for where you need to be not where you are. Design for the future.
Risk Advisory
Risk processes need to be designed into existing client facing processes with the client experience in mind. Clients expect a modern, convenient end to end experience. Adding on risk layers and compliance complexity negatively impacts the client experience and is not consistent with the brand that clients are looking for.
Financial Advisory & Valuation
People who know markets and risks need help from people who know markets and risk. We understand the issues and can help you get answers faster with limited oversight and instruction.
Data Management & Governance
People who really understand the implications of good data are rare. Data costs everyone on an ETE basis and bad data prevents good things from happening. Good clients get poor service, common issues remain unseen, required action/decisions are not taken. We can help you proactively address your data and insight based issues.